Technology Help

Due to problems with the itsLearning app it is being removed from iPads. Please access itsLearning from the Clever app. A video on this is here or there is a step by step walk through page here.

This page is designed to help you troubleshoot any technology problems you may be having while learning virtually. If you are unable to solve the problem please contact your teacher or the the school librarian, Mrs. Dykes. Below you will find sections on troubleshooting the chromebooks, the ipads, and wireless problems.



  • Asking for a login? Sign out or click "Not Now"
  • Need help connecting the iPad to your home wifi? Watch this video
  • App won't load. Try removing it and reloading it (if needed). Find Instructions here.
  • Missing an app? Try accessing the program through Clever. Instructions for logging onto Clever and ItsLearning can be found here in English and here in Spanish.


  • Do you not have internet access? First tell your child's teacher. Some area providers are providing internet for $10/month. You can learn more here.
  • Directions for school issued hot spots can be found below - You will need the password that was provided to you at pick up because they are unique to the device you were issued.

CoolPad to iPad (English)                                   CoolPad to Chromebook (English) (Spanish)

Alcatel Linkzone 2 to iPad (English) (Spanish)    Alcatel Linkzone 2 to Chromebook (English) (Spanish) 

ItsLearning Help

Submitting a photo for an assignment (English) (Spanish)

Submitting a video for an assignment (English) (Spanish)

Linking itsLearning to your SBISD google account